OmniChannel

CUSTOMER COMMUNICATION

What is the Omnichannel? Omnichannel is about true continuity of your experience. But what’s key is that it extends beyond a single brand’s universe. Being omniscient is perceiving and understanding all things. Not all things at Best Buy. Not all things at Target. Not all things at Gucci. Omni is perceiving all things. And the best way for a customer to perceive everything is to allow them to own their data and experience, then give them the ability to use it to guide creation and context of every future experience.

  • Customer Communication Marketing (CCM) Click here to see what Gartner says.
  • Customer Experience (CX) Click to learn more.
  • Multi-Device Control and Management.
  • Open integration with Existing CRM, CMS, and Social Data sources.
  • Centralized content, social and localized info by store, property or destination.

CUSTOMER JOURNEY

Today our life is continuous, but our customer experience is anything but that. We learn and have memories of all the good and bad things in life. We strive to limit or eliminate the negative ones and increase the good. These patterns that we strive to replicate are our preferences. The ability to have a continuous experience across brands, across format and across devices that is completely bespoke – that is the promise of a new way of thinking and marketing that has been long unnoticed.

OMNICHANNEL PRODUCTS

Statistics

98.9%

Customer Retention Rate 98.9%

87%

Solutions Deployed in under 120 days 87%

37%

Increase in customer Revenues 37%

92%

Support resolution under 24 hours 92%

OMNICHANNEL CUSTOMERS

Driving by the goal of increasing ease of multi-device management, the integration of consistent messaging and the assurance that new tools can be introduced on a global basis.Our Omni customers have decreased costs, provided more robust centralized tools and showed an increase in engagement and profit.