What is the Omnichannel? Omnichannel is about true continuity of your experience. But what’s key is that it extends beyond a single brand’s universe. Being omniscient is perceiving and understanding all things. Not all things at Best Buy. Not all things at Target. Not all things at Gucci. Omni is perceiving all things. And the best way for a customer to perceive everything is to allow them to own their data and experience, then give them the ability to use it to guide creation and context of every future experience.
- Customer Communication Marketing (CCM) Click here to see what Gartner says.
- Customer Experience (CX) Click to learn more.
- Multi-Device Control and Management.
- Open integration with Existing CRM, CMS, and Social Data sources.
- Centralized content, social and localized info by store, property or destination.
Today our life is continuous, but our customer experience is anything but that. We learn and have memories of all the good and bad things in life. We strive to limit or eliminate the negative ones and increase the good. These patterns that we strive to replicate are our preferences. The ability to have a continuous experience across brands, across format and across devices that is completely bespoke – that is the promise of a new way of thinking and marketing that has been long unnoticed.
Connection of all things OMNI, providing a central platform to give marketing staff the tools to build and push consistent messaging globally across Social, Mobile, Kiosk, Display and Web while building unique and engaging experiences.
Branded and Customized native built iOS, Android and Windows applications, focused on the personal device and consistently integrated as part of an OMNI experience.Giving customers unique engagement points through native technology of their personal devices.
Branded and Customized touch based applications, designed and built for large format touch screens that bring together a unique set of tools. From Wayfinding, Photo/Social, eCommerce, Gamification and more.Deployable on any hardware format and built into a cloud based management solution with custom built analytic tracking.
Easy to manage and deploy custom built Digital Display solutions as part of a consistent OMNI based experience.Integrated into existing CRM and CMS systems to ensure up to date engaging content.With unique tools such as Social/Local, Video transitions, Advertising, Personalized messaging, Custom built analytics for People Count and Facial recognition
Complete social management platform integrated to provide social touch points across the OMNI channel.Tools that allow personalized engagement, eCommerce and connection point to brands.Included is a Social Wall solution allowing aggregation of social content to any screen customized for In-Store, On Property, In Destination engagement.
Only built as a complete part of mobile first strategy and focused on complete Omni channel experience.Responsive designed tools that allow websites to come to life and integrate core functions with tools for SEO, eCommerce, Social and Personalized Single Sign on products.Full engagement with Community, Local and Social aspects that make websites relevant and engaging.
Customer Retention Rate 98.9%
Solutions Deployed in under 120 days 87%
Increase in customer Revenues 37%
Support resolution under 24 hours 92%
Driving by the goal of increasing ease of multi-device management, the integration of consistent messaging and the assurance that new tools can be introduced on a global basis.Our Omni customers have decreased costs, provided more robust centralized tools and showed an increase in engagement and profit.