How will technology and employees play a role in the increased demand of technological, social and higher cognitive skill demands?
As our world changes, things like Coronavirus start to shape our world into a more automated, work-at-home, connect-through-video-conference lifestyle. I
How destinations can support more visitors while hitting sustainability initiatives and connecting with the next-generation of travelers
During the DI partners meeting this year, I gained a deeper understanding of where our industry was going and how
18 Digital Food Ordering Statistics Every Restaurant and Hotel Should Know in 2020!
You’ve heard it before, and you’ll hear it again: the popularity of online ordering is on a meteoric rise. From
What is an Omni-Channel Experience?
Understanding the requirements, needs, and Differences of Multi-Channel The more technology advances, the more it’s integrated into our daily lives.
Wayfinding and the Omnichannel experience: Solutions for better data, revenue, and customer convenience
As digital signage and touch screens continue to flourish through every industry. More and more modules are being introduced to
Chatbots empowering Millennial Travel Experience
Flight and hotel bookings have now gone fully digital through technological advancements to help empower millennial travel experience. One of
Providing Successful Hotel Guest Experience through Digitalization
As the hospitality industry transition from traditional to digital, hoteliers, obviously have to step-up the marketing and corporate strategies to
What You Need to Know About Digital Experience Platforms
Organizations in the market for a digital experience platform (DXP) over the next two years can expect to spend more
How to Reach Today’s Travelers and Omnichannel Consumers
Despite the rapid growth of mobile and engagement, humans and consumers still crave physical contact and physical places of meeting.
Hotels use digital F&B to compete with Uber Eats
The hospitality industry has always embraced technology, and the modern guest expects no less. Guests want simpler ways to interact
Social UGC isn’t just for websites anymore
Over the last several years, many brands, especially those in the travel space, have realized the importance of UGC being
Progressive Web Apps provide the Hotel App New Life
Progressive Web Apps are re-inventing communication and customer behavior evolving the approach to the client in a personal way directly
New channels to increase your advertising revenue
In order to provide the best visitor experience solution and increase your advertising revenue, one must know the key points
From Hotelier to Experience Agent
From Hotelier to Experience Agent: My Journey, What I am seeing as the world and economy changes. In an early
How Digital Signage is Changing Corporate Communication
A new approach to corporate Internal/Corporate communications Large lcd/led displays, smart screens, informational kiosks, video walls and door display impress visitors without
Six Basics for General Managers
The fundamentals of a general manager’s job should sound familiar after all. What makes it important is its status as
Best articles of how Customer Experience and Guest Experience are changing
After all, the world of marketing has changed dramatically in the past two decades. The evolution of customer experience has
Why Marriot becoming a media company matters
As Omnichannel and media have taken off, so have the companies that first embraced this idea of creating content and
3 Ways AI can help you to build your reputation and deliver customer service.
Most hotels and resorts rely heavily on delivering excellent customer service to build their reputation and AI technology can assist
Stats you must know if you are considering to improve experience in your Vertical Market
Regardless of your market, if you desire to improve customer experience, first you want to understand your customers’ holistic perception
How to integrate ecommerce to your omnichannel strategy
An Omnichannel- eCommerce perfect strategy it’s about being everywhere at all times. Because that’s how people are increasingly shopping: Fragmented,
16 Stats to know before investing in technology Experience
An investment made in technology to deliver an improved visitor experience and generating better revenue goes hand-in-hand. Therefore, the shifting
How AI and Chatbots are Transforming Retail
Artificial intelligence and chatbots are having an impact across every industry, and retail is no exception. Across the value chain,
Why Tourism industry is moving to Progressive Web Apps?
There are many companies in the tourism sector (travel, hotels, transport, etc.) that are already taking on the challenge of
How to select the right interactive solution provider
When we think of digital solution providers, you can think of the web and mobile app, but the next generation
How technology solutions are helping to Grow Restaurant Business
Menu Boards, Video Walls, and Self service Kiosk are no longer a high-tech luxury but are now an integral part
8 Digital Concierge and Visitor Center Trends
Numerous businesses across the world have perceived how important it is to include contemporary digital marketing and technology to attain
Transforming Visitor Centers into Experience Centers
The visitor center traffic is decreasing, the next generation of traveler doesn’t see the value in the VIC as with
8 Digital Concierge and Visitor Center Trends
Numerous businesses across the world have perceived how important it is to include contemporary digital marketing and technology to attain
4 ways Digital Signage is Transforming Destination Marketing
Digital Signage is one of the most influential, yet incredibly seamless means to communicate with your guests or visitors. It’s