Hilton

Hilton, marked as one of the leading hotel brands proved to be at the top bringing 2018 as one of their most successful years on record. Hilton setting the pace for innovative strategy in the hospitality industry continues to grow as they expand their multiple brands around the globe.

Challenge

Hilton Rochester Mayo Clinic, believes that providing excellent guest experience differentiates their brand versus their competitors. With this, they required help in implementing an overall interactive, display and meeting solution with all new hotel build outs. Some of their needs are:

  • Integrated solution to provide digital display content throughout the property.
  • Integrated meeting room solution providing both event information and interactive directions.
  • Large format Kiosks providing hotel and local information to easily navigate and connect.
  • Easy management and control by Marketing Staf.
  • 24/7 Support and monitoring on all hardware.

Omniexperience was given the great opportunity of integrating a complete Omnichannel solutions with our Omni platform and data integration. With the integration of Amadeus data and solutions, all the events and hotel information updates real-time through any screen. Hilton requires both digital and interactive options for their brands, and Omni answered by providing foundational software to easily grow and build on.

Solution

Here are some of the highlighted
features:

  • Integrated Kiosk and Touchscreen solution throughout the property.
  • Seamless data integration with Amadeus and website information.
  • Omni Platform to easily manage social and property content.
  • UGC and social platform for #hashtag engagement on a local and regional basis.
  • Real time analytics and data reporting.
  • Easy upgrades to HMS integration and Mobile app tools.
  • 24/7 Hardware and Software Support
    .