Montrose

The Centennial State offers the great gateway to both Black canyon and Gunnison National park, cradling the two of the best recreational area for families and friends. With great food and rich history, paired with festivals and concerts on the side, Montrose really pulls off their all-year-round destination haven for all ages.

Key Goals:

City of Montrose aimed to digitalize current visitor centers through the use of their existing hardware. They are in search of a partner who would help promote better visitor engagement while incorporating current technology to better provide visitor convenience. Some of the common features that they are in need:

  • A solution that would help provide essential extensions such as mapping, itinerary building, listing of events and places near-by
  • Promote brand recognition and image through their current UGC handled by Crowdrif
  • Gather real-time analytics to better gauge their current visitor’s needs
  • 24/7 Technical support

Solution:

Without losing the value of their current touchscreen devices, OMNIEXPERIENCE provided a more robust and comprehensive solution to their visitor center needs. Together with the help of the City of Montrose, OMNIEXPERIENCE launched their existing touchscreens built with the omni kiosk next generation application the following features:

Core functionality:

  • Interactive mapping and wayfinding solution to educate visitors
  • Integrated with their existing CRM for easier back-end management
  • UGC content through their existing provider – Crowdriff, allowing them to integrate images linked through their hashtags
  • Pre-built and custom itineraries for visitors to freely choose available attractions
  • Support system covering both hardware and softwaree