Enables organizations to manage, and deliver high-volume and on-demand personalized communications such as social, video, imagery, events and messaging from one central Omni Platform to any device. Customer Communication Management (CCM) meets Interactive Communication touch points and Customer Experience (CX)
- Current CRM and CMS integration tools
- Social and Community Content Tools
- Customer, Guest and Visitor Communication tools
- Multi-Device Control – (Mobile.Kiosk.Display.Web)
- Global Brand Management Tools
OMNI DATA TOOLS
Omni Platform is an integrated Customer Communication Management tool focused on providing a multi data, device and social medium marketing solution for Customer Experience. The platform provides your team a simple content management solution and asset control to build stronger connections with Brand, Customer Satisfaction, Retention, Revenue and Reductions in cost.
Maximizing customer experience with customer journeys has the potential not only to increase customer satisfaction by 20%, but also to lift revenue by up to 15% while lowering the cost of serving customers by as much as 20%.
McKinsey & Company
The Three C’s of Customer Satisfaction: Consistency, Cons
Omni Analytics is an open source connection tool that allows you to use a multitude of services, third-party and dashboards specially built for OmniChannel usage tracking. Customized to understand customer usage patterns, how they were acquired, how long they stayed. location and even deeper demographic recognition tools (Facial Recognition).
With the first of its kind, analytics tools for Kiosk, Mobile and Display solutions, “Kiolytics” allows a level of service that can let you understand how many people walked into your store, what tools were used and even what media inspired them to get engaged at an In-Store, On-Property, In-Destination level.
How It Works
Built around Customer Communication Management and Experience allowing both data, social and multi-device communication to easily create unique engagement opportunities with centralized user experience and content management. Easily manage global changes and consistent customer experiences that drive revenue and save money.